Blue sombrero now have an exclusive Parent Support phone line for your families!
Parent Support Line for technical assistance -
866.264.2048 (
NOTE: This may no longer be valid since COVID started. We will confirm and update later.)
Some common questions...
- AYSOU Login Credentials - Volunteers will use their Blue Sombrero Username and Password to log into AYSOU. If this is working on Blue Sombrero, but not working on AYSOU, chances are that you have not registered as volunteer on this blue sombrero site. The volunteer will need to login in to Blue Sombrero, click on their volunteer details, and then click (renew & ) update. It may take 24 hours before the account is active in AYSOU.
- Additional Volunteer Users - users volunteering outside of the registration system will volunteer his/herself, or add a new user to volunteer. If the volunteer now becomes an additional user, he/she will have to accept the invite to create a different Username/Password/email on Blue Sombrero to get access to AYSOU. This applies to Youth Volunteers as well.
- AYSOU Certifications - For users of the erstwhile eayso website, Certifications will port over from eAYSO, based on the system recognizing the volunteer ID. If the certifications do not port over, there is a mismatch in the ID and/or the first and last names entered in the systems.
For all other basic questions, parents can check with the Support Line above for assistance.